Resolved -
Services are now fully operational, and all systems are performing as expected.
Jun 12, 20:46 UTC
Update -
Services are now operational, though some requests may still be slower than normal. Clip creation is functioning, but clips generated during the outage remain unavailable. Our team is continuing to monitor the system and investigating options to recover the affected clip data.
Jun 12, 20:32 UTC
Monitoring -
Services are beginning to recover, and clip creation is now fully operational. However, clips that were created during the outage remain unavailable. Our engineering team is actively investigating options to recover those affected clips.
Jun 12, 20:17 UTC
Update -
Our cloud provider has reported that most locations have fully recovered. However, some features—such as clip interactions—remain unavailable. We’re actively working to restore full functionality and will provide further updates as they become available.
Jun 12, 19:45 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 12, 18:40 UTC
Identified -
The issue has been identified as outside our infrastructure and reported by our cloud providers.
Jun 12, 18:33 UTC
Investigating -
We are currently experiencing issues with our Cloud provider's core infrastructure, which is affecting a large portion of network traffic.
We are monitoring this outage at the PaloAltoNetworks level https://status.paloaltonetworks.com/incidents/l4zv6n67r8x6
Jun 12, 18:33 UTC